FAQ

Answers to the questions we receive most often about test requests and progress. Please contact us if you cannot find what you need.

• Q

  How do I request a test?

  Test requests

  A

  Leave your test type and product details in the Contact form, or call +82-32-326-0213 or e-mail chkim@qraps.co.kr, and one of our engineers will get in touch.
  After we agree the test items, conditions, schedule and quotation, the request is formally received.
• Q

  Can you test a product when no standard has been decided yet?

  Test requests

  A

  Yes. For products without a defined standard we analyse the real operating environment and expected failure modes and set the test conditions and pass criteria together with you.
  Developing reliability specifications for new products is one of our core services.
• Q

  How much does testing cost and how long does it take?

  Test requests

  A

  It depends on the product, the test items, the number of samples and the test conditions, so we cannot quote a single figure. Tell us about your product and the tests you need and we will provide a quotation and an expected schedule during consultation.
• Q

  Can I receive a KOLAS accredited test report?

  Reports · Accreditation

  A

  QRAPS is a KOLAS-accredited testing laboratory (accreditation No. KT609). We issue accredited reports for the items within our accredited scope; tests outside that scope are issued as standard reports.
  We will confirm during consultation whether your items fall within the accredited scope.
• Q

  Where can I check the KOLAS accredited scope?

  Reports · Accreditation

  A

  A summary of the accredited items is given at the bottom of the Environmental Reliability Testing page. Detailed ranges such as temperature and humidity vary with the product and conditions, so we provide them by phone (+82-32-326-0213).
• Q

  How can I check the progress of my test?

  Progress · Schedule

  A

  Enter your company name and receipt number on the Test Status page to see the status of each test. The receipt number is provided by your engineer when the request is received.
• Q

  Can I visit for a consultation or observe a test?

  Progress · Schedule

  A

  Yes. Our office hours are weekdays 09:00 – 18:00 (lunch break 12:00 – 13:00). Please contact us in advance and we will arrange a time.
  Address: 28-13, Yeoujae-ro 26beon-gil, Bupyeong-gu, Incheon 21447, Republic of Korea
• Q

  Can I also request failure analysis or reproduction testing?

  Testing · Analysis

  A

  Yes. We analyse the root cause of field and in-process defects, reproduce intermittent faults and run environmental reproduction tests. We operate our own SEM, SAM, X-ray and curve tracer equipment, and we go beyond identifying the cause to provide design guidance that prevents recurrence.